Personal banking’s future: Smarter faster better – while keeping a personal touch – Inductee Dana Dykhouse

Read Dana’s story of excellence here.Snapshot(36)

“I’ve been banking for 35 years, and I may have built my last branch,” said Dana Dykhouse, CEO of First PREMIER Bank in Sioux Falls.

Perhaps the most disruptive change in recent years – one evident in institutions throughout the Northern Plains – is how banks are using technology to take their services to customers. Offices remain important for some services, but mobile devices are increasingly popular platforms for transactions.

The most recent developments in banking include voice-activated equipment. Banks’ interest in providing useful information in real time also continues to advance.

 

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